Natur’Eau – Spa & Chalets // Privacy policy
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This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase on www.natureau.com (known as the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the web pages or products you visit, the websites or search terms that referred you to the Site and how you interact with the Site. . We refer to this automatically collected information as “Device Information”.
We collect device information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions performed on the Site and collect data including your IP address, browser type, Internet service provider, referring / exit pages and time stamps.
– “Web beacons”, “beacons” and “pixels” are electronic files used to record information on navigation on the Site.
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, and payment information (including credit card numbers). credit). ), email address and phone number. We refer to this information as “Order Information”.
When we talk about “personal information” in this privacy policy, we are talking about both device information and order information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill all orders placed on the Site (including processing your payment information, arranging shipping, and providing invoices and / or order confirmations). In addition, we use this order information to:
– Communicate with you by email;
– Check our orders for potential risk or fraud; and
– Depending on the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us detect potential risks and fraud (in particular your IP address), and more generally to improve and optimize our Site (for example, by generating analyzes on navigation and the interaction of our customers with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site. You can find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use Facebook to help us understand how customers interact with our products. You can find out more about how Facebook uses your personal information here: https://www.facebook.com/business/gdpr
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your personal information to provide you with targeted advertising or marketing communications that may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how -does-it-work.
You can opt out of targeted advertising using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance Opt Out Portal at: http://optout.aboutads.info/.
DO NOT FOLLOW
Please note that we are not changing our site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us through the contact information below.
info@natureau.com
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we may have with you (for example if you place an order through the Site), or to pursue our legitimate business interests listed below. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.
DATA RETENTION
When you place an order through the Site, we keep your order information for our records unless you ask us to delete that information.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at info@natureau.com or by mail using the information provided below. below:
Natur’Eau – Spa & Chalets
[Subject: Privacy Compliance Officer]
22, Chemin Natur’Eau Mandeville Québec CA J0K 1L0
